by Kevin Brimhall | Jul 28, 2011 | Organizational Excellence
Do you want to fix the toaster or keep scraping the burnt part off the toast? It seems like a simple question, but hear me out. If we believe the premise that we get what we accept, the notion that we would continue to accept an unacceptable outcome rather than...
by Kevin Brimhall | Jul 15, 2011 | Organizational Excellence
Collaboration is a way of energizing people to work and think together. It is the exploration of multiple options from various perspectives. Collaboration is the process of people thinking and working together to discover ways to solve problems; address complex or...
by Kevin Brimhall | Jun 30, 2011 | Book Summaries, Organizational Excellence
Subtitled “Positive Ways to Deal with Negativity at Work,” this book is written by the author of another popular parable-based book entitled The Energy Bus. The No Complaining Rule is based on the premise that, when it comes to building a positive work...
by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | Apr 12, 2011 | Book Summaries, Organizational Excellence
The book was recommended to me by Tilak Shah, Chief Technology Officer and Chairman of Polyzen, a provider of specialty products and services for the medical device industry. Ideas Are Free, by Alan Robinson and Dean Schroeder, is about the systems and actions...
