by Kevin Brimhall | May 21, 2018 | Personal Improvement
The most effective organizations are those whose cultures emphasize building strong interpersonal relationships, whether internal or external. Doing that requires effective communication. Communication is Key… Communication is one of the most fundamental skills...
by Kevin Brimhall | Mar 26, 2014 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Effective Communication and Constructive Conflict. Click here to see the entire series. Conflict in any organization is...
by Kevin Brimhall | Aug 16, 2012 | Book Summaries, Leadership
Businesses are becoming more complex. It’s harder to predict outcomes because intricate systems interact in unexpected ways. Staying on track is much easier with a guide or checklist. Michael Useem, a professor at my alma mater, The Wharton School of the...
by Kevin Brimhall | Sep 28, 2011 | Book Summaries, Leadership
Here’s an oldie but goodie for you. Blanchard has coauthored over 30 best-selling books, including The One Minute Manager which has sold more than 13 million copies and has been translated into more than 37 languages. Kenneth T. Derr, former Chairman & CEO...
by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
