by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | Aug 16, 2010 | Book Summaries, Personal Improvement
The author’s subtitle to his book is "A Surprising Simple Method for Getting Out of Your Own Way" and his stated goal is to help you enjoy yourself more each day. The premise is that we all have a "vile, vicious, villainous, insufferably bully...
by Kevin Brimhall | Jul 29, 2009 | Leadership
1. Inadequate or no management system. An overall system to operate the business is essential. Flying by the seat of your pants is no way to optimize results and get the most out of your people. 2. Lack of purpose, vision and mission. It’s like trying to put a...
by Kevin Brimhall | Apr 28, 2009 | Organizational Excellence
They say what you don’t know won’t hurt you, but nothing could be further from the truth when you run a small business. If you operate based on "gut instinct," or you make assumptions on how your business is performing without knowing the facts,...
