by Kevin Brimhall | Jun 15, 2010 | Book Summaries, Organizational Excellence
We have been exploring employee engagement these last few months. The issue is that employee disengagement is increasing, and this is not a recent trend or one driven solely by the poor economy. Sarah Van of Raleigh Consulting Group informed me recently that more...
by Kevin Brimhall | Mar 4, 2010 | Book Summaries, Organizational Excellence
Customers for Keeps. 8 Powerful Strategies to Turn Customers into Friends and Keep Them Forever is a very comprehensive book that compares customers to your friends, and how relating to customers as you would a good friend can result in more new and repeat business...
by Kevin Brimhall | Nov 12, 2009 | Book Summaries, Organizational Excellence
A business parable, Beans tells the story of a coffee bar in Seattle. The authors describe four essential ingredients for success that apply to companies of any size: start with passion, hire good people, make the buying experience personal, and maintain a good...
by Kevin Brimhall | Dec 7, 2008 | Sales / Growth
As the current business environment is causing tremendous mental upheaval among so many people, I thought that it could be helpful to provide several quick to read and implement tips. Tip # 1. Exercise control where you can. There are things we can...
