by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
by Kevin Brimhall | Apr 11, 2012 | Leadership
Recently a client was telling me (complaining?) that a couple of her employees seemed to complain constantly. She felt that some of their complaints were valid but that the manner in which they voiced their issues were whiny and not constructive. That conversation...
by Kevin Brimhall | Jun 30, 2011 | Book Summaries, Organizational Excellence
Subtitled “Positive Ways to Deal with Negativity at Work,” this book is written by the author of another popular parable-based book entitled The Energy Bus. The No Complaining Rule is based on the premise that, when it comes to building a positive work...