by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...
by Kevin Brimhall | Mar 20, 2013 | Organizational Excellence
If you find yourself on the fast track to a management job, make room for company. Executive coaching or one-on-one business mentoring is no longer reserved for a company’s top officers. Companies are hiring executive coaches who tend to focus on improving...
by Kevin Brimhall | Feb 25, 2013 | Organizational Excellence
Highly successful companies have the basic components that you would expect: strong financial foundations and the usual sturdy pillars: Effective leaders. Competent managers. A motivated staff. Clear plans and strategies. Concrete goals. Quality control. Attractive,...
by Kevin Brimhall | Jan 30, 2013 | Organizational Excellence
(It’s not too late.) On a scale of 1 to 10, having a good business strategy rates about a 15! No matter what kind of business you have – whether you sell products or a service, as the saying goes, "If you fail to plan, then you’re really...
by Kevin Brimhall | Dec 8, 2012 | Organizational Excellence
3 Key Measurements Which three measurements give the best sense of your company’s health? Whether you’re the business owner of a multi-site, multinational organization or the owner of a corner store, there are three critical measurements that denote the...
by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
