by Kevin Brimhall | Mar 4, 2010 | Book Summaries, Organizational Excellence
Customers for Keeps. 8 Powerful Strategies to Turn Customers into Friends and Keep Them Forever is a very comprehensive book that compares customers to your friends, and how relating to customers as you would a good friend can result in more new and repeat business...
by Kevin Brimhall | Jan 19, 2010 | Organizational Excellence
Harvey Mackay certainly knows what it takes to be successful. And like most successful people, he learned from other great leaders in the world, like Sam Walton of Walmart. Enjoy these words of wisdom from the largest employer in the world, taken from the writings of...
by Kevin Brimhall | Dec 16, 2009 | Organizational Excellence
In their book "First, Break All the Rules. What the World’s Greatest Managers Do Differently", authors Marcus Buckingham and Curt Coffman cover a lot of territory. One of the most interesting sections for me is their research regarding top performers....
by Kevin Brimhall | Nov 12, 2009 | Book Summaries, Organizational Excellence
A business parable, Beans tells the story of a coffee bar in Seattle. The authors describe four essential ingredients for success that apply to companies of any size: start with passion, hire good people, make the buying experience personal, and maintain a good...
by Kevin Brimhall | Sep 22, 2009 | Book Summaries, Organizational Excellence
Maxwell’s primary thesis in this book is that there is no such thing as business ethics – there’s only ethics. And that it is important to understand that "ethics is never a business issue or a social issue or a political issue. It is a personal...
by Kevin Brimhall | Sep 2, 2009 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. There has been much written, especially these days,...
