by Kevin Brimhall | Nov 26, 2012 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer’s fury is building and they are...
by Kevin Brimhall | Oct 16, 2012 | Book Summaries, Organizational Excellence
In 1999, “First, Break All the Rules” became a best-seller. It was based on the results of The Gallup Organization combing through its database of more than 1 million employee and manager interviews to identify the elements most important to sustaining...
by Kevin Brimhall | Jul 23, 2012 | Organizational Excellence
I went to the eye doctor a couple weeks ago. The exam was comprehensive. In addition to verifying my eyes’ health, through a series of trial and error – "Is one better or two? Is the first better or the second?" – the doctor determined...
by Kevin Brimhall | Oct 27, 2011 | Book Summaries, Organizational Excellence
I came across "Our Iceberg is Melting. Changing and Succeeding Under Any Conditions" when looking for a book on organizational change. I was then pleased to see that the forward was written by Spencer Johnson who authored "Who Moved My Cheese" and...
by Kevin Brimhall | Oct 18, 2011 | Organizational Excellence
Managing Change in Organizations. If change were an acronym, what would it be? C.H.A.N.G.E.: Constant Havoc Amidst Needy Grumbling Employees or C.H.A.N.G.E.: Challenging, Hostile, And No-Good Edicts (from management) or C.H.A.N.G.E.: Corrosive Headaches Arriving and...
by Kevin Brimhall | Oct 7, 2011 | Organizational Excellence
"My project is behind schedule, over budget and we’re not delivering on our key objectives!" she exclaimed. "What can I do?" As the project leader of a multi-million dollar, year-long project whose team members spanned 4 counties and multiple...
