by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | May 9, 2011 | Leadership
The work performed at the top of an organization to create strategy and related goals is intended to influence behaviors that drive results throughout the entire organization. Unfortunately, it is not unusual for the primary impact of the strategic work to remain at...
by Kevin Brimhall | Apr 3, 2011 | Leadership
Many people, including many coaching clients with whom I’ve worked, seem unaware of the "shadow" they cast as a leader. Their shadow reflects what they deem important, how they respond to crises, deal with a disagreement, treat those around them, and...
by Kevin Brimhall | Feb 5, 2011 | Leadership
"I want to take my business to the next level. We need to grow by 40% this year and 150% over the next 3 years. But…" I heard this from a business owner just last week. His "but" was his concern that his staff wasn’t prepared to get it...
by Kevin Brimhall | Dec 4, 2010 | Leadership
It’s important to stay in touch with the topic of leadership in business. A wonderful source for me is my network at the Wharton School of Business, my alma mater. The professors and staff at Wharton do amazing work and I wanted to share with you an interesting...
by Kevin Brimhall | Oct 26, 2010 | Book Summaries, Leadership
It seems strange, I realize, that a hospital would need to be healed. But that was the situation that existed a decade ago at Southeast Georgia Health System. Costs were out of line with revenues, employee morale was awful, doctors weren’t happy, and the...
