Great Employees Are Like Fine Restaurants
You're out on the town with some good friends hoping to have a great dinner and a memorable evening. There's a diner on the corner and a great Italian restaurant down the street. Which one do you choose? The Diner - Stick to the Basics Want a steak? They've got it....
It’s That Time of Year: Reach your STAR!
Are you really where you want and need to be in your career and your life? It's time for you to assess how 2010 has gone and how to make 2011 (and beyond) as successful as possible. Actually, any time is a great time to evaluate where you are versus your goals, but...
Are You Having FUN Yet?
Ok, ready or not, I'd like to plant a tune and possibly even an image in your head: do you remember Cyndi Lauper's hit "Girls Just Want to Have Fun!" from the early 1980s? The song is so upbeat and infectious that you can't help but feel better while...
Book Summary: “Healing a Hospital” by David Herdlinger
It seems strange, I realize, that a hospital would need to be healed. But that was the situation that existed a decade ago at Southeast Georgia Health System. Costs were out of line with revenues, employee morale was awful, doctors weren't happy, and the...
Moments of Truth in the Customer Experience
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Nancy complains, "Why can't they get their act...
Who is Preventing “You” from Selling?
How many times have you sat through a sales meeting, or any meeting for that matter, where you've heard someone make the suggestion: "We've got to think outside the box!"? It's a phrase that doesn't need a lot of explanation. In fact, it's seems like the...
Book Summary: “Death by Meeting” by Patrick Lencioni
The book's subtitle is "A Leadership Fable" and it tells the story of a talented and fairly successful CEO who also runs terribly ineffective meetings, negatively impacting the business' performance and results. Lencioni, best-selling author of "The Five Dysfunctions...
Keeping Your Motivation Engine Running
A good friend was running late for an appointment last week as he jumped into his car and turned the key. The nice smooth sound of ignition he was so used to hearing was replaced by the horrible grinding sound of an engine not willing to turn over. He kept turning the...
Leading More by Doing Less
An executive recently lamented that she and her company had far too many projects going on. All of them were important, she said, but insufficient progress was being made on most. In fact, she described her company as being "very good at getting things 80%...
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