Three Key Measurements and Six Critical Questions
3 Key Measurements Which three measurements give the best sense of your company's health? Whether you're the business owner of a multi-site, multinational organization or the owner of a corner store, there are three critical measurements that denote the overall health...
Handling that Really Angry Customer
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Your customer's fury is building and they are...
Rediscovering the Buying and Selling Process
Fellow consultant and Regional Director at Paradigm Associates, Dick Ossi, challenged a group of sales leaders and business owners recently, asking: Is your company achieving at least a 15% annual revenue growth? Are you pleased with your sales force performance in...
The Top 5 Regrets in Life by Those About to Die
All-around good guy Noble Gibbens shared this blog with me last December and in re-reading it for the umpteenth time decided I had to post it. Enjoy (and please take it to heart)... To all my readers out there, sorry to bring down the mood on this one, but I believe...
Book Summary: “12: The Elements of Great Managing” by Rodd Wagner and James Harter
In 1999, "First, Break All the Rules" became a best-seller. It was based on the results of The Gallup Organization combing through its database of more than 1 million employee and manager interviews to identify the elements most important to sustaining workplace...
7 Habits of Spectacularly Unsuccessful People
In January, Forbes ran an article by Eric Jackson entitled "The Seven Habits of Spectatularly Unsuccessful Executives." In that same vein, here is something for everyone, executive or not. WARNING! If you want to have a fantastic life, never engage yourself...
The Best Managers Are Leaders Too
Just because the boss's name badge says "manager" doesn't mean he's a good leader. The lack of true leadership in the workplace creates an incredible opportunity for supervisors and their companies to set themselves apart. Find out what makes a good leader...
Unclogging Your Sales Funnel
They completed each step: sent the letter, set the appointment, gathered requirements, presented the solution, completed the demonstration, prepared the quote, presented the proposal, negotiated but failed to close. They followed all the right steps. So what went...
Book Summary: “The Leader’s Checklist” by Michael Useem
Businesses are becoming more complex. It's harder to predict outcomes because intricate systems interact in unexpected ways. Staying on track is much easier with a guide or checklist. Michael Useem, a professor at my alma mater, The Wharton School of the University of...
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