7 Personal Characteristics of a Good Leader
What makes a good leader? What personal qualities are needed for leadership? What characterizes good leadership? Here are seven important personal qualities found in a good leader: 1. A good leader has an exemplary character. It is of utmost importance that a leader...
Improve Customer Experience with Emotional Intelligence Training
Ask your front line staff about their crankiest customer experiences and you'll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven't received a return phone...
6 Good Things About Failing
You probably know that for decades Babe Ruth held the major league career home run record, but did you know that he also held the record for the most strike outs? He was known to say, "Every strike brings me closer to the next home run." Wise words from a...
Principles of Decision Making
Our attitudes and habits play a significant role in the decisions we make daily. We are bombarded with many decisions every day, and thankfully those decisions require little thought as we are relying on past habits and experiences to make the right decision at that...
Book Summary: “What Got You Here Won’t Get You There” by Marshall Goldsmith (part 2)
Last month, in part 1 of this book summary, we discussed the trouble with success, including the "success delusion" which states that we delude ourselves about our achievements, our status, and our contributions. We also covered the twenty most common faults and...
More Firms Using Executive Coaches
If you find yourself on the fast track to a management job, make room for company. Executive coaching or one-on-one business mentoring is no longer reserved for a company's top officers. Companies are hiring executive coaches who tend to focus on improving...
Blind Spots: Check Your Mirrors
If You Don't Check Your Mirrors, You're Going to Crash! For a driver, a blind spot is an area not easily seen. It may be the area the mirrors miss, either beside or behind the driver ... or is simply forgotten by the driver. Accidents occur when the driver changes...
Book Summary: “What Got You Here Won’t Get You There” by Marshall Goldsmith (part 1)
Subtitled "How Successful People Become Even More Successful," this book focuses on continuous improvement, especially for those people who have already achieved a certain level of success. The issue lies in a belief that "I'm successful" and the thinking of "Why...
Top Attributes of Highly Successful Companies
Highly successful companies have the basic components that you would expect: strong financial foundations and the usual sturdy pillars: Effective leaders. Competent managers. A motivated staff. Clear plans and strategies. Concrete goals. Quality control. Attractive,...
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