How to Lose a Sale in 5 Easy Steps
Now why would you want to know how to lose a sale? Awareness is the first step to acknowledging that it's quite possible the reasons for losing a sale reside squarely on your shoulders. If you know what NOT to do, you're on the path to figuring out what TO do. ...
Hiring and Innovating with Job Benchmarking
Raise your hand if your leadership is continually encouraging innovation, but when it comes down to implementation, everyone continues to do things as they've always done them. Don't worry; you're not the only one with your hand in the air. It's not uncommon for us to...
Book Summary: “The Supermanager” by Greg Blencoe
I was excited when author, entrepreneur and fellow management consultant Greg Blencoe called and asked me to preview his new book, The Supermanager. The final product is a short story about an extremely successful manager who imparts his wisdom to a recent college...
7 Personal Characteristics of a Good Leader
What makes a good leader? What personal qualities are needed for leadership? What characterizes good leadership? Here are seven important personal qualities found in a good leader: 1. A good leader has an exemplary character. It is of utmost importance that a leader...
Improve Customer Experience with Emotional Intelligence Training
Ask your front line staff about their crankiest customer experiences and you'll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven't received a return phone...
6 Good Things About Failing
You probably know that for decades Babe Ruth held the major league career home run record, but did you know that he also held the record for the most strike outs? He was known to say, "Every strike brings me closer to the next home run." Wise words from a...
Principles of Decision Making
Our attitudes and habits play a significant role in the decisions we make daily. We are bombarded with many decisions every day, and thankfully those decisions require little thought as we are relying on past habits and experiences to make the right decision at that...
Book Summary: “What Got You Here Won’t Get You There” by Marshall Goldsmith (part 2)
Last month, in part 1 of this book summary, we discussed the trouble with success, including the "success delusion" which states that we delude ourselves about our achievements, our status, and our contributions. We also covered the twenty most common faults and...
More Firms Using Executive Coaches
If you find yourself on the fast track to a management job, make room for company. Executive coaching or one-on-one business mentoring is no longer reserved for a company's top officers. Companies are hiring executive coaches who tend to focus on improving...
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