“The Customer Loyalty Playbook” by Jeri Quinn
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Inside "The Customer Loyalty Playbook" are 9...
Does your whole organization focus on your client all the time?
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. The Problem: You have very dedicated staff who do their...
Book Summary: “What the CEO Wants You to Know” by Ram Charan
Ram Charan is a true thought-leader in business and has been advising CEOs and boards of directors at companies around the world for decades. Subtitled "How Your Company Really Works," this book is one of this prolific author's earliest books, yet it remains very...
The Moment of Truth in Sales
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Moments of Truth: let's use an Olympic athlete as an...
Book Summary: “The Five Temptations of a CEO” by Patrick Lencioni
In this book by leadership guru Patrick Lencioni, the CEO of a San Francisco-based company is struggling in his first year at the helm. Unbeknownst to him, what is required is not a review of marketing, strategic planning, and finance. Rather, the situation requires...
7 Ways to Get Forward Momentum on Your Goals
You hear a lot of talk about the power that goal setting has on your ability to achieve success as you define it. There is no doubt that this is true, but it needs to go one step further. Having a goal setting process will not make you successful in itself. It is more...
Helping Your Best Employees Grow, Part 2
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Optimizing Employee Performance. Click here to see the entire series. In part one of this article, we discussed how providing a...
Helping Your Best Employees Grow, Part 1
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Optimizing Employee Performance. Click here to see the entire series. Why do people leave their jobs? Is it because of money?...
Authority is Granted but Power is Earned
Successful leaders are individuals with high levels of personal power. Understanding the difference between personal power and granted authority is a significant distinction. Many people have the tendency to use the words authority and power interchangeably; however,...
Contact Us
We are based in wonderful Raleigh, NC.