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Book Summaries

Looking for an interesting book? Glance through over 60 book summaries here.

Four Sales Stealers to Be On the Lookout For

Many successful marketers began their careers as children setting up lemonade stands or selling newspapers. Years of experience and exposure to more mature and intricate marketing techniques changes things, but there is one aspect that is no different between selling...

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Have You Hugged Your Org Chart Today?

Who cares if there is an "official" organization chart? Who bothers to look at the chart or even cares whether there is a current chart or not? Wanna hug your organization chart? Today is the day to start! If you are the owner or CEO of a small to...

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Avoiding Manic Mondays

In the mid-1980's, The Bangles hit the charts with the song "Manic Monday" (co-written by Prince), to which we all could relate. Recently, Peter Gasca, Co-founder of WildCreations.com, wrote an article in that same vein, with the premise that "Monday...

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Creating a Climate of Trust

In last month's article on trust, we shared some behaviors that can build trust and some that can damage trust. In this second article on trust in the workplace, we share some key ways to create a climate of trust. There are signs that there is high trust in a work...

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The Mindset and Behaviors of Building Trust

Let's look at a trust. Trust can be defined as a belief in the reliability, truth, ability or strength of someone or something. How do you define trust? Think for a moment and answer a question; what does trust mean to you? At the heart of any work relationship is...

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This Could be the Key to Your Success

"Success is a state of mind. If you want success, start thinking of yourself as a success." - Dr. Joyce Brothers Have you ever noticed that some people seem to attract success like a magnet? While others can't catch a break no matter how hard they seem to...

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Book Summary: “The Missing Piece” by Richard Lochner

Book Summary: “The Missing Piece” by Richard Lochner

I was excited to read this book by my friend and colleague Rick Lochner of RPC Leadership Associates. Rick is an accomplished leadership development expert, executive coach, and business consultant, and has been a Visiting Professor at the Keller Graduate School of...

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Why CEOs Need Coaching Now More Than Ever

My first experience coaching CEOs and business owners came before I even knew what executive coaching was. It was 2001 and I was leading the efforts at GE Capital Mortgage to identify acquisition and investment opportunities. We were searching for small to mid-sized...

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It’s All About the (Customer) Experience

If you are a business owner or leader and you are struggling to find a way to distinguish yourself from your competitors, simply take a walk in your customers' shoes. Don't limit yourself just to the sales transaction; rather, look at your customers' full experience...

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