Creating a Climate of Trust
In last month's article on trust, we shared some behaviors that can build trust and some that can damage trust. In this second article on trust in the workplace, we share some key ways to create a climate of trust. There are signs that there is high trust in a work...
The Mindset and Behaviors of Building Trust
Let's look at a trust. Trust can be defined as a belief in the reliability, truth, ability or strength of someone or something. How do you define trust? Think for a moment and answer a question; what does trust mean to you? At the heart of any work relationship is...
This Could be the Key to Your Success
"Success is a state of mind. If you want success, start thinking of yourself as a success." - Dr. Joyce Brothers Have you ever noticed that some people seem to attract success like a magnet? While others can't catch a break no matter how hard they seem to...
Book Summary: “The Missing Piece” by Richard Lochner
I was excited to read this book by my friend and colleague Rick Lochner of RPC Leadership Associates. Rick is an accomplished leadership development expert, executive coach, and business consultant, and has been a Visiting Professor at the Keller Graduate School of...
Why CEOs Need Coaching Now More Than Ever
My first experience coaching CEOs and business owners came before I even knew what executive coaching was. It was 2001 and I was leading the efforts at GE Capital Mortgage to identify acquisition and investment opportunities. We were searching for small to mid-sized...
It’s All About the (Customer) Experience
If you are a business owner or leader and you are struggling to find a way to distinguish yourself from your competitors, simply take a walk in your customers' shoes. Don't limit yourself just to the sales transaction; rather, look at your customers' full experience...
Is it Mindset or Mind Set?
If you go to the dictionary, you will find a long list of definitions for mindset, mind, and set. Interestingly they all come before success! Mind-set (noun) beliefs that affect somebody's attitude - a set of beliefs or a way of thinking that determine somebody's...
Bringing LEAN Into the Office
No one saw it coming! Did someone in your office deliberately set out to devise the most complex, multi-step, most confusing process for handling a piece of work? Probably not, yet what do you and your team face each time this work is performed? You say, "We...
Book Summary: “Just Listen” by Mark Goulston
Goulston, a psychologist, consultant, author and frequent contributor on TV, has written an insightful and example-laden book that explores many facets of not "just" listening, but of effective communication, in general. Subtitled "Discover the Secret to Getting...
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