Four Rules to Keeping Customers
If you still believe that once a customer, always a customer - think again. Just because a customer used your service or bought your product once, doesn't mean that they will continue to do so in the future. What are you doing to build a committed relationship with...
Managing in a Busy World
Managers are struggling to find the time to have needed conversations with colleagues and direct reports. Ann Phillips, a senior consulting partner with The Ken Blanchard Companies, knows this firsthand. When training Blanchard's Situational Leadership® II...
Finding Pain Hurts
At the most basic level, people typically spend money on two things: First, they readily spend money to combat pain. Second, they spend money to pursue pleasure. But did you know that getting people upset is the fastest way to help them? Strange, but true. In sales,...
Become a Networking Guru
Effective business networking is the bringing together of like-minded individuals who, through relationship building, become walking, talking advertisements for one another. Keep in mind that networking is about being bona fide, building trust, and seeing how your...
The Leader as Coach
Vision alone is not enough. Much like a football team that is competing against another, having a game plan and the desire to win is important. However, winning depends on execution. One of your primary roles as a leader is that of a coach. Coaches reinforce the...
Vision and Principles Statements
The foundation of any successful planning process is the vision of the future and the ultimate purpose of the plan. The function of a leader in today's rapidly changing world is to create and communicate to each person with their organization a vision which...
9 Characteristics of Successful Business People
What kind of life do you want? What kind of business do you want to run or be a part of? What does "success" mean to you - and what impacts your ability to be successful? Successful business people share 9 characteristics, and we all have the potential for...
How to Practice Emotional Discipline Today
There's a part of being emotionally intelligent that is key to leaders successfully creating collaborative outcomes and it would appear, from my experience with thousands of them in training and executive coaching sessions, to be the portion known as "self...
How to Tell a Coworker They’re Annoying You
At times we post articles from other outlets or authors that fit well with our values, beliefs and objectives, and this is one such article. Whenever we're working closely with other people, it's easy for tensions to arise thanks to differences in personal...
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