Is All Conflict Destructive?
Do you choose to embrace conflict? Or do you avoid conflict at all costs? While avoidance sounds like a mature plan, it is not always the best approach for growth and progress in relationships and organizations. In Patrick Lencioni's book "The Five Dysfunctions...
Why Failure is Good for You
Miles Davis said "Do not fear mistakes. There are none." Failure or disappointment is a chance for you to check in and make a big decision. How do you view failure? Do you see it as something negative that you don't want to be associated with or do you see it as...
Book Summary: “Now You’re Thinking” by Judy Chartrand and others
Over several months, culminating with my certification in June, I participated in an online course at Pearson TalentLens' Critical Thinking University. My intent was to improve my own capabilities and to be a better resource to my clients regarding critical thinking....
3 Reasons Millennials Think They’re More Qualified Than Their Bosses
I have more than a passing interest in all-things-Millennial, partly because my children are Generation Z, which is the generational cohort following the Millennials, and partly because Millennials are disrupting "business as usual" like a tidal wave....
7 Fundamentals of a Winning Innovation Team
Robert B. Tucker says that the distinguishing aspect of leading a special purpose team is that you're not in control and that as the leader you can only influence behavior (this is actually true for any type of team). When you've been tasked with figuring out how to...
A Little Positive Goes a Long Way
The little voice inside your head that speaks to you probably has a negative tone. Just so you know, that's not 100% your fault. The world around us barrages our brains with so much negativity, isn't it time for a change? Let' explore the positive impacts of using...
Four Rules to Keeping Customers
If you still believe that once a customer, always a customer - think again. Just because a customer used your service or bought your product once, doesn't mean that they will continue to do so in the future. What are you doing to build a committed relationship with...
Managing in a Busy World
Managers are struggling to find the time to have needed conversations with colleagues and direct reports. Ann Phillips, a senior consulting partner with The Ken Blanchard Companies, knows this firsthand. When training Blanchard's Situational Leadership® II...
Finding Pain Hurts
At the most basic level, people typically spend money on two things: First, they readily spend money to combat pain. Second, they spend money to pursue pleasure. But did you know that getting people upset is the fastest way to help them? Strange, but true. In sales,...
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