by Kevin Brimhall | Jun 23, 2011 | Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been...
by Kevin Brimhall | Jun 17, 2011 | Sales / Growth
I was at breakfast with a friend the other day and we were talking about networking and building our respective businesses. “I don’t think I’m threatening enough” he said. “Excuse me?” I wasn’t sure I heard him...
by Kevin Brimhall | Jun 10, 2011 | Personal Improvement
Have you ever found yourself with the proverbial “foot in your mouth” because of something you said? We all do that sometimes, and often in situations where we then feel foolish or embarrassed. Here are some great ways to filter your thoughts...
by Kevin Brimhall | May 26, 2011 | Book Summaries, Personal Improvement
A classic! What more can you say? The quintessential "working handbook on human relations," I can’t count how many times I have read or skimmed "How to Win Friends." Yet every time that I do, I learn something new and incredibly impactful to...
by Kevin Brimhall | May 17, 2011 | Organizational Excellence
Since at least the time of Plato and Socrates some 2400 years ago, mankind has been implored to "know thyself," in life and in business. Individually, this is often taken to mean knowing your strengths so you can leverage them and knowing your areas of...
by Kevin Brimhall | May 9, 2011 | Leadership
The work performed at the top of an organization to create strategy and related goals is intended to influence behaviors that drive results throughout the entire organization. Unfortunately, it is not unusual for the primary impact of the strategic work to remain at...
by Kevin Brimhall | Apr 26, 2011 | Personal Improvement
Stress is always a popular topic of discussion with my coaching clients. Regardless of the economic environment, conditions at home or at the office…no one is immune to it. To help me address the topic of stress this month, I turned to my friend and colleague...
by Kevin Brimhall | Apr 19, 2011 | Motivation / Inspiration
I once worked with the co-owner of a family-owned business who was struggling to accomplish the marketing and sales objectives that we had set out together in a plan. After failing to complete many of the tasks we had outlined in our previous meetings, I asked him two...
by Kevin Brimhall | Apr 12, 2011 | Book Summaries, Organizational Excellence
The book was recommended to me by Tilak Shah, Chief Technology Officer and Chairman of Polyzen, a provider of specialty products and services for the medical device industry. Ideas Are Free, by Alan Robinson and Dean Schroeder, is about the systems and actions...
by Kevin Brimhall | Apr 3, 2011 | Leadership
Many people, including many coaching clients with whom I’ve worked, seem unaware of the "shadow" they cast as a leader. Their shadow reflects what they deem important, how they respond to crises, deal with a disagreement, treat those around them, and...
