by Kevin Brimhall | Jul 29, 2013 | Book Summaries, Organizational Excellence
Friend and fellow consultant and business coach Lisa Huetteman has written a wonderful book on a topic that is often discussed and focused on in business but rarely dealt with effectively. When my signed copy arrived I couldn’t wait to read it! The Value of Core...
by Kevin Brimhall | Jul 23, 2013 | Organizational Excellence
Over the years we have had the privilege of working with many organizations and we have found that the culture of the organization sets the tone for performance excellence. Every organization has politics of some type; it doesn’t matter who you are....
by Kevin Brimhall | Jul 12, 2013 | Organizational Excellence
According to the 2012 Chief Executive study by Booz & Company, of the world’s largest 2,500 public companies, 15% of CEOs were replaced last year, and 72% of the CEO turnovers were actually planned successions, suggesting that companies are working more...
by Kevin Brimhall | Jul 2, 2013 | Organizational Excellence
Note: This resource is part of our Moving the Bar in Your Career and Your Life, a unique approach to professional development series: Building Enviable Customer Relationships. Click here to see the entire series. Aren’t Repeat Clients the Same as Loyal Clients?...
by Kevin Brimhall | Jun 23, 2013 | Goals / Purpose
Many executives and business owners try to chase too many targets at once and end up overwhelmed rather than focusing on their business. They spend all of their energy carrying out daily tasks leaving little time for the most important part of their day – their...
by Kevin Brimhall | Jun 17, 2013 | Sales / Growth
Now why would you want to know how to lose a sale? Awareness is the first step to acknowledging that it’s quite possible the reasons for losing a sale reside squarely on your shoulders. If you know what NOT to do, you’re on the path to figuring out what TO...
by Kevin Brimhall | Jun 5, 2013 | Organizational Excellence
Raise your hand if your leadership is continually encouraging innovation, but when it comes down to implementation, everyone continues to do things as they’ve always done them. Don’t worry; you’re not the only one with your hand in the air....
by Kevin Brimhall | May 28, 2013 | Book Summaries, Leadership
I was excited when author, entrepreneur and fellow management consultant Greg Blencoe called and asked me to preview his new book, The Supermanager. The final product is a short story about an extremely successful manager who imparts his wisdom to a recent college...
by Kevin Brimhall | May 8, 2013 | Leadership
What makes a good leader? What personal qualities are needed for leadership? What characterizes good leadership? Here are seven important personal qualities found in a good leader: 1. A good leader has an exemplary character. It is of utmost importance that a leader...
by Kevin Brimhall | Apr 26, 2013 | Organizational Excellence
Ask your front line staff about their crankiest customer experiences and you’ll likely be met with story after story of seemingly irrational behavior. Your grouchiest customers are upset because they have a problem. They haven’t received a...
