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Seven Reasons Salespeople Talk Too Much

Why do we often talk more than we should? When other people talk too much, we notice immediately. When we talk too much, everyone else notices except us.  Here are a few possible explanations:  1. Anxiety. People who are anxious use an avalanche of words to...

Is All Conflict Destructive?

Do you choose to embrace conflict? Or do you avoid conflict at all costs? While avoidance sounds like a mature plan, it is not always the best approach for growth and progress in relationships and organizations. In Patrick Lencioni’s book "The Five...

Why Failure is Good for You

Miles Davis said “Do not fear mistakes. There are none.” Failure or disappointment is a chance for you to check in and make a big decision. How do you view failure? Do you see it as something negative that you don’t want to be associated with or do...

7 Fundamentals of a Winning Innovation Team

Robert B. Tucker says that the distinguishing aspect of leading a special purpose team is that you’re not in control and that as the leader you can only influence behavior (this is actually true for any type of team). When you’ve been tasked with figuring...

Managing in a Busy World

Managers are struggling to find the time to have needed conversations with colleagues and direct reports. Ann Phillips, a senior consulting partner with The Ken Blanchard Companies, knows this firsthand. When training Blanchard’s Situational Leadership®...

Finding Pain Hurts

At the most basic level, people typically spend money on two things: First, they readily spend money to combat pain. Second, they spend money to pursue pleasure. But did you know that getting people upset is the fastest way to help them? Strange, but true. In sales,...